A coin laundry shop’s customer profile would typically consists of college students, young working adults and young families living in urban areas. These groups are generally very active on various social media platforms including Whatsapp. This app is a great marketing tool to build and strengthen your customer base. Here are three ways to grow your coin laundry business using Whatsapp:
- Instant Customer Service
Whatsapp allows you to easily connect with your customers. You can answer their inquiries about your shop or laundry problems instantly. You can also send personalized festive greetings or birthday wishes to your customers via this app. It is little things like this that shows you care about your customers which will help you build customer loyalty.
- Promote Your Business
With features such as Broadcast or Group Messaging, it is easy to promote your laundry services on Whatsapp. You can send special announcements such as offers, discounts and members’ promotions to all your customers at once. These targeted promotional messages are quick and effective. Using Whatspp for your marketing can also save time and money.
- Customer Feedback
It is quite impossible to meet and talk to every customer that walks into your coin laundry shop unless you’re at your shop 24/7. With Whatsapp, you can chat with any customer at any time. Sometimes, customers who are too shy to chat face to face may be more open in Whatsapp. It is a great platform to engage with your customers, understand their changing needs, and even get some suggestions on how to improve your coin laundry services.
Whatsapp enables you to stay connected with your customers effectively and efficiently to grow your coin laundry business.
If you need further advice on running a coin laundry operation, PLE Laundry Equipment Sdn. Bhd., the leading laundry equipment provider in Malaysia, is ready to assist you. Contact us at 016 – 262 2965 or 03 – 5633 6405 today.
