Making a good first impression on new customers is the key to attracting more business to your coin laundry shop. It is often the little details that make the difference. These are the areas you need to pay attention to:
Cleanliness
Your coin laundry shop should be tidy and clean at all times. The following tasks must be performed daily, preferably before opening hours or during slow periods of the day for 24-hour stores:
- Mop the floors – Dirty floors are a big turn-off for customers. Wet floors can also cause accidents.
- Wipe down each machine – Clean the exterior and interior of the machines.
- Clean the soap dispensers – Residues in soap dispensers left unclean over a long period of time may clog up the machine. These residues may also stain your customer’s clothes.
- Wipe the folding tables – Customers won’t want to fold their clean clothes on dirty table tops.
- Wash the toilets – Dirty toilets are a big no-no for all businesses.
- Empty the trash – Dustbins overflowing with trash is unsightly and may smell too.
- Wipe the windows – Dirty windows reflect badly on your laundry shop. Customers might not want to step in at all.
Clear instructions
If you do not have an employee manning the shop, it is necessary to provide clear instructions on how to use each machine in the store. This can be done with large labels or notices paste on the wall at strategic locations. The step-by-step instructions should also be clear and easy to follow. That way, customers can have a pleasant experience doing laundry at your shop.
Vending machines
You may choose to set up vending machines for soap and softener in your store. Do check them daily and restock if necessary. The same goes for snacks or drinks vending machines. Empty vending machines are a turn-off for customers.
