How Coin Laundry Businesses Can Thrive in Economic Uncertainties
This year, major global events have affected many countries’ economies including Malaysia. These 5 tips can help local coin laundry businesses adapt and thrive amid inflation, currency fluctuations, supply chain disruptions, and geopolitical shifts:
Track your numbers diligently
It is vital to track your daily customer count, revenue per machine, machine downtime, and utility cost. Invest in energy-efficient machines from reputable brands such as Huebsch to lower electricity and water consumption. Prevent costly breakdowns with regular machine maintenance. If you spot a deviation from the normal pattern, investigate and take action to minimize the negative impact quickly.
Introduce value-added service
Customers will often choose the business that goes beyond meeting their basic needs. A coin laundry can offer wash & fold or ironing services. You can also arrange for laundry pick-up and delivery via WhatsApp or apps. These services can create new revenue streams for your coin laundry.
Embrace technology to maximize convenience
Your coin laundry’s target customers are mostly students or young adults who prefer quick, contactless payments. Offer QR payment options like DuitNow, TnG eWallet, or GrabPay. Consider mobile apps for machine reservations, payments, and loyalty rewards. Provide free Wi-Fi or charging stations to enhance customer experience.
Focus on building customer loyalty
In an economy when every Ringgit matters, customers prefer businesses that offer the best value for their money. Offer ‘Happy Hour’ pricing during off-peak hours. Create a referral program loyalty system. Give discount for big loads. Include loyalty rewards or membership perks. Ask for feedback and act on it to builds trust and repeat business.
Stay community-focused
Businesses that support the local community are more appealing. Offer special rates for students or senior citizens. Collaborate with nearby businesses for cross-promotions. Lend a helping hand to a local cause or charity. This helps strengthen your goodwill and credibility to attract more customers.
In 2025, survival is not just about cutting costs. Coin laundry businesses must meet their customers where they are in this challenging economic environment. They must be proactive, smart, and connected to thrive. PLE Laundry Equipment Sdn. Bhd. is committed to help laundry business owners navigate the economic uncertainties. Check out our comprehensive, state-of-the-art Huebsch commercial laundry equipment range for more cost-savings. Call us at 016–262 2965 or 603–5633 6405 for more information today.
